The Card Identification # is the 4 digit, non-embossed number printed above your account number on the face of your card. This number is recorded as an additional security precaution.

AMEX Private Payment User? Please use the CID from your originally issued plastic American Express Card.

Back To Top

Personal Checks & Money Orders:
Make your check or money order payable to "The Brass Gallery." Personal checks must be imprinted with name, street address (No PO Boxes) and daytime telephone number. Without the proper information, your order may be held up to 14 days for verification. PLEASE DO NOT SEND CASH!

Mailing Address:
The Brass Gallery
417 West Main Street
Waynesboro, VA 22980-4510

C.O.D. (Cash on Delivery):
Sorry, we do not accept C.O.D. orders.

Sales Tax:
All orders shipped to Virginia will be charged a 4.5% sales tax. Shipping charges are not taxable.


Back To Top



Shipping & Delivery Times

Shipping is FREE on all orders shipped to the Continental US. (Sorry, free shipping is not applicable to orders shipped to Alaska or Hawaii) Orders are carefully packed by hand and shipped directly from the manufacturer in Waynesboro, VA. UPS Standard Ground Service is used unless otherwise requested.  Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post.  Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order.

We will begin processing your order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately 2 - 4 business days.

Due to the handmade nature of these high-quality products, not all items are in stock at all times. If you would like to check the availability of an item before you order, please call our Customer Service Department at 800-582-7757 between 9:30 AM & 5:00 PM EST Monday - Friday. If your item is not in stock, we can give you more information regarding estimated manufacturing & delivery times. We will notify you via e-mail if there will be such a delay.

Express or Expedited Delivery:

At this time, we cannot accept express or expedited delivery requests.  If you need an item in a hurry, we strongly recommend calling Customer Service at 800-582-7757 to check availability of an item before ordering.

US Shipping Rates:

Order with confidence...BrassGallery.com offers FREE SHIPPING on all orders shipped to the Continental US! (Sorry, free shipping is not applicable to orders shipped to Alaska or Hawaii)

International Shipping:

Due to the delicate nature of our products, we can only ship to US addresses. All other orders will be automatically rejected by our system.

Back To Top


Returns and Exchanges - Please Read Carefully:

Damaged or Defective Merchandise:
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects.  If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 14 days of receipt of your order at 800-582-7757 to request return authorization.  We cannot accept any returns without prior approval.  Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price.  Returns requested after 14 days of receipt of an order will be considered on a case-by-case basis.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange.  UPS will come to pick up your return within 7 - 14 business days.  If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.

Special Order Items:
Please use care when ordering and call us at 800-582-7757 if you have any questions about an item.  We will take all of the time you need on the telephone to answer your questions before placing a special order.  These items are made by hand and take many hours to complete, so returns are not taken lightly.

All chandeliers, andirons, fireplace screens and any items described as "special order" items on our web site are made to order and are non-returnable unless damaged or defective.  If your item is damaged in shipping or found to be defective, please call Customer Service at 800-582-7757 within 14 days of receipt of your order to request return authorization. We cannot accept any returns without prior approval.  Special order items cannot be returned unless damaged or defective.  If you should need to return a special order item for these reasons, we will exchange your damaged or defective special order item for a new one.

What if I don't like it or it doesn't fit?
Again, we encourage you to use care when ordering.  However, we understand that sometimes things just don't work out.  In this case, we will accept returns (excluding special order items) in saleable condition and refund your money minus a 20% restocking fee.  In every case, you must call us for return authorization - we cannot accept any returns without prior approval.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange.  UPS will come to pick up your return within 7 - 14 business days.  If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.